RETURNS & EXCHANGES

15 day satisfaction guarantee

We want you to love your home.  This is why Artiplanto offers a 15 day no fuss return policy. If you're not satisfied with your purchase, we're here to help. Below, we're outline the process of returning or exchanging your Artiplanto product.  

RETURNS & EXCHANGES

To begin the return process, please contact our team. They will assist you with what is needed for the return.  Within 72 hours of warehouse arrival, the returned product will be inspected by our team.  Once the condition is confirmed as-new, the refund will be issued by our team.  It may take up to 10 business days (depending on the policy of your card) for the return to appear on your statement.

Refunds can take up to 7 business days to be processed once received at our warehouse.

Not Refundable & Price Match:

- Gift cards
- Discounted items (ex: plants of the week)
- Any item purchased with promotional codes
- All products that are shipped to United States, are non refundable. For issues concerning quality and/or errors a store credit can be issued on a case by case basis if reported within 15 days of delivery.

Price Match - Please Note
The following items cannot be priced matched:
1. Any items that becomes "final sale"
2. All special promotion items. Price matching will not be applied to any items bought during the following sales/promotions: (including but not limited to) Early Black Friday, Cyber Monday, Massive Holiday Sale, Boxing Day Sale.
3. Promotion cannot be combined unless otherwise stated in the promotion rules.
4. Promotion can only be applied on new purchases.

RETURN IN ORIGINAL PACKAGING

We love our decor, and want you to love it as well. When our products are shipped, they are packed with utmost care in a way to avoid damages in shipping.  Please place your returned product in its original packaging.  If it has been discarded, don't panic, for a small fee our team will repackage your product. 

RETURNS MUST BE IN AS NEW CONDITION

Returned products can only be accepted in as-new condition.  Products with stains, cuts, scratches, holes or any modification are not eligible for return. 

FINAL SALE ITEMS

Please note, products marked as "Final Sale" are not eligible for return / exchanges 
Items that are also sold within a promotion are considered final sale.

RETURNS AND EXCHANGES IN REMOTE AREAS

We want the Artiplanto experience to be accessible to those in remote areas.  While part of the additional delivery costs to out of routine delivery areas must be passed on, returns are processed deducting our standard $19 (for smaller items) or $49 (for larger items) return cost.  

Refusal of the package /  Return to sender

Shipping is free of charge for all orders but not return shipping. If the package is refused by the customer without Artiplanto’s approval, when the plant gets back to us the shipping fees are going to be taken off the total order refund. Please refer below for shipping fees.

Items shipped from Canada to our headquarters UNDER 5ft tall are 31$ per item
Items shipped from Canada to our headquarters between 5ft to 7ft tall are 48$ per item
Items shipped from Canada to our headquarters that are over 7ft tall are 52$ per item

Items shipped from USA to our headquarters UNDER 5ft tall are 42$USD per item
Items shipped from USA to our headquarters between 5ft to 7ft tall are 75$USD per item
Items shipped from USA to our headquarters that are over 7ft tall are 92$USD per item

WARRANTY

In the rare event that your Artiplanto product arrives in an imperfect state, please email photos to service@artiplanto.com.  Our 1 year warranty (starting at the delivery date) covers defects in workmanship and materials.  Please contact our team if you're concerned about a warranty issue.  We will work to make sure all issues are addressed and ensure your Artiplanto product is in a perfect state.   This might involve us shipping you replacement pieces, setting up repair, or (at our discretion) a new replacement.  Warranties are non transferable, and are not extended when re-sold.  Warranties apply on products used for their intended everyday purpose.  If damage occurs to the product because of misuse, accidents, commercial use, negligence or abnormal use, the Artiplanto warranty will not cover the defects.